Official Store Policy
Payment
1. Full Payment Required
Our kitchen operates on a secure upfront system. Full payment is required upon checkout for all online food delivery, curb-side/truck pick-up orders, and catering reservations. Dates and kitchen production slots are only locked into our calendar once payment is processed.
refunds
2. Strict No-Cancellation & No-Refund Policy
Because we custom-source ingredients and schedule kitchen resources specifically for your order, all sales are final. Once an online order or catering reservation has been processed, it cannot be canceled, refunded, or returned.
Catering Timeline
3. Advanced Catering Timeline & No Rush Orders
To maintain our premium standards, all catering events and major banquet reservations must be booked and paid for at least 1 to 2 weeks prior to your selected delivery date.
We enforce a strict policy against rush catering orders to ensure every dish meets our strict family standards.
Changes
4. Reservation & Order Changes
Need to add more dishes or adjust your headcount? Any additions or menu modifications must be submitted and confirmed at least 1 week (7 days) ahead of your scheduled delivery date.
We cannot accommodate last-minute ingredient modifications or additions within the 7-day window.
Quality & Fees
5. Freshness Guarantee & Taxes
We never cut corners. Every item on our menu is prepared using completely fresh, premium ingredients sourced explicitly for your order. Please note that all transactions are subject to standard state and local tax fees, which will be itemized clearly during checkout.
Food Allergy Notice
6. Dietary Safety & Kitchen Environment
Your safety is important to us. Please inform our staff before placing your order if you have any food allergies, dietary restrictions, or sensitivities.
Our food may contain or come into contact with common allergens including:
• Milk
• Eggs
• Fish
• Shellfish
• Peanuts
• Tree Nuts
• Soy
• Wheat
• Sesame
While we do our best to minimize cross-contact, all meals are prepared in a shared kitchen environment and we cannot guarantee an allergen-free meal. Thank you for helping us serve you safely!
Frequently Asked Questions (FAQ)
Q: Why do you require full payment for catering reservations/online order?
A: Booking a catering event/online order means we reserve dedicated chefs, truck priority, and kitchen space exclusively for you. Full payment allows us to purchase fresh inventory immediately and secure your date against other inquiries.
Q: Can I get a refund if my event plans change unexpectedly?
A: We understand that plans can change, but because our ingredients are custom-sourced and our team is scheduled to support your specific time slot, we cannot offer refunds or cancellations once an order has gone through.
Q: I am hosting a last-minute party. Do you accept rush catering orders?
A: To preserve the quality, safety, and authentic flavors of Kusina ni Jing, we do not accept rush catering orders. All reservations must sit safely outside our 1-to-2-week notice window. For immediate single meals, please check our daily online delivery and pick-up options!
Q: How do you use the contact information I provide at checkout?
A: Your privacy is crucial to us. We exclusively use your name, phone number, and email address to process transaction details, send order alerts, and directly contact you if our kitchen needs to clarify or confirm fulfillment logistics.
Have questions or need clarifications?
We are always here to help refine your menu or walk you through a checkout order! Chat with us
live via our website widget or call us directly at (702) 587-8860.
